jiliz Privacy Policy

1. Introduction and Scope

jiliz ("we," "us," "our," or "the Company") operates an online casino and sports betting platform at https://jiliz.cam (the "Platform"). This Privacy Policy applies to all personal information collected through the Platform, including our website, mobile applications, customer service channels, and any other services we provide. By using jiliz, you consent to the data practices described in this policy.

We are committed to protecting your privacy and complying with all applicable data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. This policy should be read in conjunction with our Terms and Conditions and other policies referenced herein.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with jiliz, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for age verification and compliance with anti-money laundering regulations
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Financial Information: Bank account details, GCash or Maya wallet information, cryptocurrency wallet addresses, payment card information (processed securely through third-party payment processors), and transaction history
• Authentication Credentials: Username, password (stored in encrypted form), and security questions/answers
• Verification Documents: Copies of government-issued IDs (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes
• Communication Content: Messages you send to our customer support team, feedback forms, survey responses, and any other communications with jiliz

2.2 Information Collected Automatically

When you access and use the jiliz Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information
• Connection Information: IP address, internet service provider, geographical location (derived from IP address), and connection timestamps
• Usage Data: Pages visited, features used, games played, betting history, deposit and withdrawal patterns, session duration, clickstream data, and navigation paths through the Platform
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to enhance user experience, maintain session state, and analyze Platform usage

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions for transaction verification and fraud prevention
• Identity verification services that confirm your identity against official databases
• Credit reference agencies and fraud prevention agencies where permitted by law
• Publicly available sources such as social media profiles (only if you choose to link your account)
• Marketing partners and affiliates who refer you to jiliz (subject to your consent with those parties)

3. How We Use Your Information

jiliz processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Create and maintain your user account
• Process deposits, withdrawals, and other financial transactions
• Provide access to casino games, sports betting, and other gaming services
• Manage bonuses, promotions, and loyalty rewards
• Maintain accurate transaction records and gaming history
• Provide customer support and respond to your inquiries

3.2 Legal and Regulatory Compliance

• Verify your identity and age to comply with PAGCOR licensing requirements
• Conduct Know Your Customer (KYC) and anti-money laundering (AML) checks
• Detect and prevent fraud, money laundering, and other illegal activities
• Comply with tax reporting obligations and financial regulations
• Respond to legal requests from government authorities, law enforcement, or courts
• Enforce our Terms and Conditions and other policies

3.3 Platform Security and Integrity

• Monitor for suspicious activity, cheating, and policy violations
• Protect against hacking, unauthorized access, and cyber threats
• Maintain the technical functionality and security of the Platform
• Conduct internal audits and quality assurance testing

3.4 Marketing and Communications

• Send promotional offers, bonuses, and updates about jiliz services (with your consent)
• Provide personalized gaming recommendations based on your preferences
• Conduct market research and analyze user behavior to improve our services
• Send transactional emails and SMS notifications about your account activity

3.5 Responsible Gaming

• Monitor gaming behavior to identify signs of problem gambling
• Implement deposit limits, loss limits, and self-exclusion measures
• Provide access to responsible gaming tools and support resources

4. Legal Basis for Processing

Under Philippine data protection law, jiliz processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide gaming services to you
• Legal Obligation: Processing is required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other legal requirements
• Consent: You have provided explicit consent for specific processing activities such as marketing communications
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, Platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms

5. Data Sharing and Disclosure

jiliz does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients when necessary:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations, including:

• Payment processors (GCash, Maya, banks) to facilitate deposits and withdrawals
• Identity verification and KYC service providers
• Cloud hosting and data storage providers
• Customer support software and communication platforms
• Marketing and analytics service providers
• Game providers and software developers

All service providers are contractually obligated to protect your information and use it only for the purposes we specify. They are prohibited from using your data for their own purposes or disclosing it to unauthorized parties.

5.2 Regulatory and Legal Authorities

We may disclose your information to:

• PAGCOR and other gaming regulators for licensing compliance and audits
• Law enforcement agencies, prosecutors, and courts when legally required or to prevent crime
• Tax authorities for tax reporting and compliance purposes
• Anti-money laundering authorities and financial intelligence units

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5.4 With Your Consent

We may share your information with other parties when you have provided explicit consent for such disclosure.

6. Data Retention

jiliz retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are as follows:

Data Category	Retention Period
Account Information	Duration of account plus 5 years after closure
Transaction Records	10 years (as required by financial regulations)
Identity Verification Documents	5 years after account closure
Marketing Communications Data	Until consent is withdrawn or 3 years of inactivity
Customer Support Records	3 years from last contact
Website Usage Logs	12 months

After the applicable retention period expires, we securely delete or anonymize your personal information. In some cases, we may retain anonymized data for statistical analysis and service improvement purposes, but such data cannot be used to identify you personally.

7. Data Security Measures

jiliz implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data is encrypted both in transit (using TLS/SSL protocols) and at rest (using AES-256 encryption)
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information on a need-to-know basis
• Secure Infrastructure: Our servers are housed in certified data centers with physical security measures including 24/7 monitoring, biometric access controls, and redundant systems
• Regular Security Audits: We conduct regular penetration testing, vulnerability assessments, and third-party security audits
• Employee Training: All jiliz employees undergo mandatory data protection and security awareness training
• Incident Response: We maintain a comprehensive incident response plan to address any potential data breaches promptly and effectively

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you and relevant authorities in the event of any data breach that poses a risk to your rights and freedoms.

8. Your Privacy Rights

Under Philippine data protection law, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within thirty (30) days of your request.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information. You may update most account information directly through your account settings.

8.3 Right to Erasure

You may request deletion of your personal information, subject to certain exceptions. We are legally required to retain certain data for regulatory compliance purposes even after account closure.

8.4 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting customer support.

8.5 Right to Data Portability

You may request transfer of your personal information to another service provider in a structured, commonly used, machine-readable format.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all requests within the timeframes required by law.

9. Cookies and Tracking Technologies

jiliz uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services. We use the following types of cookies:

• Essential Cookies: Required for basic Platform functionality such as maintaining your login session and processing transactions. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our Platform, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings and display options.
• Marketing Cookies: Track your browsing activity to deliver personalized advertisements and measure campaign effectiveness (used only with your consent).

You can control cookie preferences through your browser settings. However, disabling essential cookies may prevent you from using certain features of the jiliz Platform.

10. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. However, some of our service providers may be located outside the Philippines, including in countries that may have different data protection standards. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses and ensure that recipients provide adequate protection for your information.

11. Children's Privacy

jiliz services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and terminate the associated account.

12. Changes to This Privacy Policy

jiliz reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of material changes by posting the updated policy on our Platform with a revised "Last Updated" date. Your continued use of jiliz services after such changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

13. Contact Information and Complaints

If you have questions, concerns, or complaints about our privacy practices or this Privacy Policy, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 through the Platform

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at [email protected] or through their website at www.privacy.gov.ph.